Privacy Policy

1. Who we are

SkaleTrade provides real-time, call-style trading alerts for crypto, forex, and stock markets so that traders never miss critical price movements. We operate globally and may process personal data of users located in different jurisdictions, including the European Economic Area (EEA), the United Kingdom, and other regions with specific data protection laws.

2. Information we collect

We collect information that you provide directly to us, information collected automatically when you use the Services, and information from third parties where permitted by law.

3. How we use your information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Services, including generating and delivering real-time trading alerts you have configured.
• To create and manage your account, process your subscriptions, and handle billing, payments, and refunds.
• To personalize your experience, including recommending alert types or configurations, and remembering your settings and preferences.
• To monitor and analyze usage, trends, and activities in connection with the Services and to improve or optimize our products and features.
• To provide customer support, respond to your requests, and communicate with you about updates, security alerts, and administrative messages.
• To send you marketing and promotional communications where permitted by law and consistent with your communication preferences.
• To protect the security and integrity of the Services, prevent fraud, enforce our Terms of Use, and comply with applicable law.

4. Legal bases for processing (EEA/UK users)

If you are located in the European Economic Area or the United Kingdom, we process your personal data only when we have a valid legal basis, including:

• Contract: to provide you with the Services under our terms and agreements.
• Legitimate interests: to operate, improve, and secure the Services, and to communicate with you about relevant features, provided these interests are not overridden by your rights.
• Consent: for certain uses of cookies, analytics, or marketing where required by law. You may withdraw your consent at any time.
• Legal obligation: to comply with applicable laws, regulations, and legal processes.

5. How we share your information

We do not sell your personal information. We may share your information with:

• Service providers and vendors: such as cloud hosting providers, customer support tools, email service providers, analytics providers, communication platforms, and payment processors who process data on our behalf and in accordance with this Privacy Policy.
• Business transfers: in connection with any merger, acquisition, financing, or sale of company assets, your information may be transferred as part of that transaction, subject to appropriate safeguards.
• Legal and compliance: when we believe disclosure is necessary to comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of SkaleTrade, our users, or the public.

6. International data transfers

SkaleTrade may process and store your information in countries other than the country where you reside. Where required by law, we implement appropriate safeguards to protect your information during such transfers, such as standard contractual clauses approved by the European Commission or other legally recognized mechanisms.

7. Data retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, for the duration of your relationship with us, and as required by law (for example, for tax, accounting, or legal reporting obligations). When no longer needed, we will securely delete or anonymize your data.

8. Your rights and choices

Depending on your location, you may have certain rights with respect to your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal information, subject to certain legal exceptions.
• The right to object to or restrict certain processing activities, including direct marketing.
• The right to withdraw consent where processing is based on your consent.
• The right to data portability where applicable under law.

You can exercise these rights by contacting us using the details in the "Contact us" section below. We may need to verify your identity before responding to certain requests.

9. Security

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children's privacy

Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18 without appropriate consent, we will take steps to delete that information as soon as possible.

11. Third-party services and links

Our Services may contain links to third-party websites, tools, or services that are not owned or controlled by SkaleTrade. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by providing additional notice (such as sending an email or displaying a prominent notice in the app).

13. Contact us

If you have any questions about this Privacy Policy or our data practices, or if you would like to exercise your privacy rights, you can contact us at: